Campervan Hire Policy

Wicked Campers Rental Conditions:

Summary of Rental Conditions
This summary is provided for your convenience only. It does not purport to constitute legal advice or to provide a comprehensive restatement of the terms of our Vehicle Rental Agreement, a copy of which is available upon request. Please note that the full terms of our Vehicle Rental Agreement will apply to the hire of any of our vehicles, and will prevail to the extent of any inconsistency with this summary.

Deposit & Payment Term
When making a booking (online or through the sales centre), a $500.00 non-refundable deposit is required. The booking is confirmed once this has been received. The balance of the total rental is to be paid at the time of pick-up.

Bank Transfers
If paying by bank transfer or depositing cash at a bank branch for your booking cleared funds need to be confirmed by Wicked before you collect your vehicle. Transfers from International Accounts may take up to 5 days. Cash banked at the branch should show immediately. We DO NOT accept customer bank receipts or internet printouts of your account as proof of payment. We must see the funds in our account before we release a vehicle to you.

Vehicle Pick-up & Drop-off
Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated depot before 10 am. All depots close 12 pm Saturdays and are not open Sundays.

Change of Dropp Off Location
Wicked Campers may at its discretion allow a change of drop off location once a booking has been made. A fee of $700 will be charged to any booking where the drop off location is changed.

Rental Duration & Extensions
We calculate the rental period by the number of Calender days the campervan has been on the road, regardless of the pick-up time. Extensions may be organised through the sales office, subject to availability, and at the current rental rate. The extension fee must be paid immediately via credit card or in person at a Wicked depot. No refunds will be given for rentals shortened on day of pick up. There is no refund for late pick up or early return.

Early & Late Returns
Early pick-ups can be organised in advance, subject to availability. Late returns will be charged at a rate of $10 per hour. After 12 pm a whole night’s extra payment will be charged if no extension has been authorised, we have the right to report the car stolen and press charges. Administration fees may also apply.

License
We need to view and record details of your driving license on collection of your campervan. For international licence holders, the license needs to have been valid for 6 months and you must be at least 18 years of age. For Australian and New Zealand licence holders , you must be at least 21 years of age and hold an open licence. An overseas driving license is sufficient provided it is written in English, otherwise an international driving license is required.

Short Hire
Any less than minimum hire will attract short hire fee, and also include 150KM per day limit.

Taxes
All prices quoted include 15% GST

Fees
Wicked accepts payment via Visa and Mastercard, which attract a merchant surcharge of 1.5%. An additional 2.5% contract fee will be added to the total rental charge as a payment toward our administration costs and any applicable government fees and duties.

Cancellations
Before collecting the vehicle: If cancelled anytime after booking, the booking deposit will be forfeited. All other cancellations after collection of the vehicle cannot receive a refund. There is no refund for late pick up or early return. This policy is subject to any rights you have under any law to the contrary to the extent stated in our Vehicle Rental Agreement.

Age of Hirer and Designated Drivers
Wicked Campers are available for hirers aged 18 and over who possess a valid driver’s license. This excludes Australian & New Zealand license holders under the age of 21, unless authorised by the owner in writing.

Fuel Consumption
Fuel consumption varies according to vehicle type, driving conditions and the how the vehicle is driven. Wicked Campervans run approx 6-12km/ L (subject to wind conditions and speed). All vehicles are serviced and mechanically fit at the beginning of every hire and as such our vehicles are fuel efficient. Wicked Campers does not refund any hire costs related to excess fuel consumption.

Depot Closures
In the event of a Depot Closure we may be unable to satisfy bookings. You agree not to hold Wicked Campers responsible for costs incurred as a result of a Depot Closure. We will however refund your booking deposit IN FULL. Wicked Campers will endeavour to give as much notice as possible in the event of a depot closure.

Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra costs. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Insect Infestation
Wicked Campers is not responsible for any insect infestation such as but not limited to ants, flies, cockroaches, fleas, bedbugs and mosquitoes. No refunds will be provided for any infestations mentioned above or that could have happened during the rental time.

Rental Refusal
Wicked Campers reserves the right to refuse any rental, or the continuation of any rental at its discretion.

Damage Cover
Damage cover is available subject to the terms of our Vehicle Rental Agreement. This means that we indemnify renters against loss and damage that renters sustain as a result of a single or multiple vehicle accident whilst a permitted driver is driving the rented Wicked vehicle. However, we will only do this if you have complied with the terms of our Vehicle Rental Agreement and you have paid the applicable amounts set out in the table below within the timeframes set out in our Vehicle Rental Agreement.

Should you choose to take ‘Standard Liability’ or ‘Liability Reduction A’ Cover, your credit card will be charged for the total amount of the Bond.

Average cost for windscreen replacement is $350-$650.

These Options are subject to Terms & Conditions of Rental Agreement and will become null and void as cover in the event the Agreement is breached. This includes any incidents involving Dangerous Driving (eg. Speeding, Driving Pissed, Driving highways at night, falling asleep at the wheel or in the event of single-vehicle rollover, etc).

Recovery fees for breakdowns on unsealed roads are not covered. NOTE: Only 4WD vehicles are permitted on unsealed roads.

Liability Reduction B entitles 1 x Extra Driver, 2 x Tyres, 1 x Windscreen. Coverage of roof/underbody is subject to a damage report - damage incurred on unsealed roads will not be covered. 1.5% Credit Card Fee & 2.5% Contract Fee Apply to Damage Cover.

PLEASE NOTE THE FOLLOWING EXCLUSIONS TO OUR DAMAGE COVER OPTIONS:

• Any damage incurred while the vehicle is stationery is not covered, unless there is another vehicle involved that has been identified and reported to the police.
• Reversing vehicles are not covered by Wicked Campers Damage Cover. Any damage incurred while reversing is to be at the hirers expense.
• If the hirer is permitted to swap vehicles, there will be no compensation offered for unused fuel.

Theft, Fire and Break-In
Wicked Campers does not cover theft, fire or break-in – this is the responsibility of your travel insurer. In the event of fire or loss of property, Wicked Campers will only investigate vehicle fire claims that suggest it is at fault.

Security Bond
A credit card Authroisation as per the above table is required at time of collection. If the hirer does not own a credit card, a cash bond for the excess will be required. An administration fee equal to the merchant service fee may apply. If campervan and extra equipment are in an acceptable condition upon return to the contracted depot, bonds will be returned via our accounts department (please note: this may take up to seven days to be processed), unless the vehicle has been in or reported to have been in an accident.

Our depots do not keep cash overnight and are unable to refund bonds as cash. Any cash bond due for return will transfered to a bank account nominated by the hirer. Any bank fees associated with this are to be borne by the hirer.

It may take up 14 days to return your cash bond.

Currency Variations
All rental transactions are in New Zealand dollars. If the need should arise for a refund, it will be applied in New Zealand dollars. Wicked accepts no responsibility for exchange rate fluctuations, positive or negative.

Remote Location Drop Off
Remote location drop off conditions apply at Queenstown.    Campers dropped off at these locations must: be cleaned internally and externally, have all linen and crockery cleaned, ensure oil and water levels are correct.  Cleaning and service will apply for campers not left in the required condition.

Number of People
Wicked vans can carry up to 5 persons depending on the number of seatbelts fitted in the van. The vehicle is not suitable or licensed to carry passengers in the rear while moving without a fitted seatbelt. People registered with signatures on the rental agreement are the only permitted drivers. There is no extra charge for additional drivers. No animals or pets are permitted in Wicked vans.

Road Restrictions
Normal two wheel drive Wicked campervans are only to be driven on sealed roads. Driving on sand, beach and/or any unsealed surface is not permitted.

Maintenance & Responsibility
It is your own responsibility to maintain oil and water levels, by checking and maintaining to full. It is advisable to do this at every fuel top-up. Failure to maintain appropriate fluid levels may result in engine damage, and will constitute a breach of your obligations under the Vehicle Rental Agreement. Any problems associated with the vehicle, including equipment failure, must be reported to Roadside Assistance (0800 734 543) immediately, in order to give our staff time to rectify the problem during the rental period. Wicked Campers will always try to rectify the problem within 24 hours of being notified. The provision of Roadside Assistance is a gratuitous service we provide to our customers. Its availability does not release you from any of your obligations under the Vehicle Rental Agreement.

Repairs & Breakdowns
All Wicked campers have RACQ Membership, giving you the peace of mind of 24 hour roadside assistance. Please note that hirers will be liable for fees in the event of callouts involving human error – for example:

• Locked keys in the vehicle
• Flat Battery as a result of hirer negligence
• Tyre Change/s
• Use outside of contracted area of use, or damage caused by negligence

Excess Towing charges and recovery fees may also apply at the company's discretion. Recovery from unsealed roads will be at the hirers expense.

Unforseen Events
If your vehicle is unavailable overnight due to being held in a mechanical repair shop, you will be refunded for that nights hire. For all out of pocket expenses, we recommend you take the highest level of travel insurance.

Minimum Hire, Outback Surcharge & One-way Fees
These charges may apply and will be advised at the time of booking. All fees and charges are subject to change without notice at any time.

Limit of Liability
Subject to the terms of the Vehicle Rental Agreement, we will refund all moneys renters have paid if we are unable to supply a Wicked vehicle at the commencement of the hire period, and we will refund the balance of all hire fees referable to the remainder of any hire period in the event that any Wicked vehicle hired to a renter suffers a mechanical failure rendering it unable to be driven or otherwise unsafe, provided always that any inability to supply or mechanical failure has not been caused or contributed to in any way by the renter. This is the full extent of our liability to you, and you agree to release and indemnify us in respect of any and all claims or causes of action you might otherwise have against us.

Important!
The renter is fully liable for any damage to the Wicked Campervans vehicle or third-party property if the terms of the rental contract are breached “see detailed terms and conditions”:

1. Damage to the vehicle is caused by careless, wilful or reckless driving.
2. You drive under the influence of alcohol or drugs.
3. You drive on restricted roads.
4. Damage is caused to the vehicle in any way by part or total water submersion or salt water.
5. Awning, overhead or underbody damage.

All bookings are accepted subject to availability and subject to our right to refuse any rental in our sole and unfettered discretion. Wicked Campers accepts no liability or responsibility for damage to or loss of personal belongings left in the van.

Cleaning
The campervan is to be returned in a clean condition or else a cleaning fee of $100 may apply.

Smoking
For your safety and personal comfort of future users we request that you do not smoke in the rear of this vehicle.

Night time driving
Night time driving is not advisable on the highways - and is strictly forbidden in the outback, due to the high number of kangaroos and people falling asleep while driving.

Do not swerve for animals
If an animal runs out in front of you, apply the brakes, but do not swerve.If you hit the animal you may sustain damage. If you swerve, you will roll and definitely cause damage. You may even sustain serious personal injury.

Price Beat Guarantee

• Any competitor quote must be for the same or similar product type
• All competitor quotes must be received within 48hrs of your existing Wicked booking/quote and be for the same hire period
• Wicked reserves the right to refuse any customer the price beat guarantee if:
• Vehicles are unavailable
• Competitor vehicles are unavailable
• The competitor quote is in anyway not comparable to the requested Wicked product

Rates/Terms/Conditions
Are subject to change without notice.

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Wicked Campers Privacy Policy:

Privacy Policy
Wicked Campers is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Wicked Campers Web site and governs data collection and usage. By using the Wicked Campers website, you consent to the data practices described in this statement.

Collection of your Personal Information
Wicked Campers collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Wicked Campers also collects anonymous demographic information, which is not unique to you, such as your post/zip code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Wicked Campers. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Wicked Campers for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Wicked Campers Web site.

Wicked Campers encourages you to review the privacy statements of Web sites you choose to link to from Wicked Campers so that you can understand how those Web sites collect, use and share your information. Wicked Campers is not responsible for the privacy statements or other content on Web sites outside of the Wicked Campers and Wicked Campers family of Web sites.

Use of your Personal Information
Wicked Campers collects and uses your personal information to operate the Wicked Campers Web site and deliver the services you have requested. Wicked Campers also uses your personally identifiable information to inform you of other products or services available from Wicked Campers and its affiliates. Wicked Campers may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Wicked Campers does not sell, rent or lease its customer lists to third parties. Wicked Campers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Wicked Campers may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Wicked Campers, and they are required to maintain the confidentiality of your information.

Wicked Campers does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Wicked Campers keeps track of the Web sites and pages our customers visit within Wicked Campers, in order to determine what Wicked Campers services are the most popular. This data is used to deliver customized content and advertising within Wicked Campers to customers whose behavior indicates that they are interested in a particular subject area.

Wicked Campers Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wicked Campers or the site; (b) protect and defend the rights or property of Wicked Campers; and, (c) act under exigent circumstances to protect the personal safety of users of Wicked Campers, or the public.

Use of Cookies (mmm... cookies.)
The Wicked Campers Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Wicked Campers pages, or register with Wicked Campers site or services, a cookie helps Wicked Campers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Wicked Campers Web site, the information you previously provided can be retrieved, so you can easily use the Wicked Campers features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Wicked Campers services or Web sites you visit.

Security of your Personal Information
Wicked Campers secures your personal information from unauthorized access, use or disclosure. Wicked Campers secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Wicked Campers will occasionally update this Statement of Privacy to reflect company and customer feedback. Wicked Campers encourages you to periodically review this Statement to be informed of how Wicked Campers is protecting your information.

Contact Information
Wicked Campers welcomes your comments regarding this Statement of Privacy. If you believe that Wicked Campers has not adhered to this Statement, please contact Wicked Campers. We will use commercially reasonable efforts to promptly determine and remedy the problem.