Last Updated on Monday, 23 August 2010 10:28 Written by Budi Pratomo Monday, 12 November 2007 21:57
Campervan Hire Policy
Wicked Campers Rental Conditions:
For Your convenience we have provided a brief summary of our rental conditions.
In all cases the full terms of our rental agreement do apply.
Vehicle Pick-up & Drop-off
Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated depot before 10 am. All depots close 12 pm Saturdays and are not open Sundays.
Rental Duration & Extensions
We calculate the rental period by the number of Calender days the campervan has been on the road, regardless of the pick-up time. Extensions may be organised through the sales office, subject to availability, and at the current rental rate. The extension fee must be paid immediately via credit card or in person at a Wicked depot.
Early & Late Returns
Early pick-ups can be organised in advance, subject to availability. Late returns will be charged at a rate of $20 per hour. After 1 pm a whole night’s extra payment will be charged if no extension has been authorised, we have the right to report the car stolen and press charges. Administration fees may also apply.
License
We need to view and record details of your driving license on collection of your campervan. For international licence holders, the license needs to have been valid for 6 months and you must be at least 18 years of age. For Australian licence holders , you must be at least 21 years of age and hold an open licence. An overseas driving license is sufficient provided it is written in English, otherwise an international driving license is required.
Cancellations
Before collecting the vehicle: If cancelled anytime after booking, the booking deposit will be forfeited.
After collecting the vehicle: Persons cancelling, and then returning the vehicle to the pickup depot within 3 days of pickup, will incur charge of 20% of the total rental. (If booked through a travel agent, you may also loose your booking fee.) All other cancellations after collection of the vehicle cannot receive a refund.
There is no refund for late pick up or early return.
Damage Cover
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Front windscreen & Tyre Cover is included in Liability Reduction A1 and Liability Reduction B.
Includes only one front windscreen and two tyres per hire.
Security bond
A credit card Authroisation as per the above table is required at time of collection. If the hirer does not own a credit card, a cash bond for the excess will be required. An administration fee equal to the merchant service fee may apply. If campervan and extra equipment are in an acceptable condition upon return to the contracted depot, bonds will be returned via our accounts department (please note: this may take up to seven days to be processed), unless the vehicle has been in or reported to have been in an accident.
Our depots do not keep cash overnight and are unable to refund bonds as cash. Any cash bond due for return will transfered to a bank account nominated by the hirer. Any bank fees associated with this are to be borne by the hirer.
Currency variations
All rental transactions are in New Zealand dollars. If the need should arise for a refund, it will be applied in New Zealand dollars. Wicked accepts no responsibility for exchange rate fluctuations, positive or negative.
Remote location drop off
Remote location drop off conditions apply at Queenstown. Full payment prior to pickup is required for this remote depot as it is operated by a third party and has limited facilities. Campers dropped off at these locations must: be cleaned internally and externally, have all linen and crockery cleaned, ensure oil and water levels are correct. Cleaning and service will apply for campers not left in the required condition.
Number of people
Wicked vans can carry up to 5 persons depending on the number of seatbelts fitted in the van. The vehicle is not suitable or licensed to carry passengers in the rear while moving without a fitted seatbelt. People registered with signatures on the rental agreement are the only permitted drivers. There is no extra charge for additional drivers. No animals or pets are permitted in Wicked vans.
Road Restrictions
Normal two wheel drive Wicked campervans are only to be driven on sealed roads.
Deposit & Payment Term
When making a booking (online or through the sales centre), a $500 non-refundable deposit is required. The booking is confirmed once this has been received. The balance of the total rental is to be paid at the time of pick-up.
Maintenance & Responsibility
It is your own responsibility to maintain oil and water levels, by checking and maintaining to full.It is advisable to do this at every fuel top-up.
Repairs & Breakdowns
All Wicked campers have the peace of mind of 24 hour roadside assistance, free of charge for mechanical breakdowns. Callouts for human error, eg. Lockout or lights left on will be charged at the current contractor rates.
Minimum hire, outback surcharge & one-way fees
These charges may apply and will be advised at the time of booking. All fees and charges are subject to change without notice at any time.
Cleaning
The campervan is to be returned in a clean condition or else a cleaning fee of $100 may apply.
Smoking
For your safety and personal comfort of future users we request that you do not smoke in the rear of this vehicle.
Important!
The renter is fully liable for any damage to the Wicked Campervans vehicle or third-party property if the terms of the rental contract are breached “see detailed terms and conditions”:
1. Damage to the vehicle is caused by careless, wilful or reckless driving.
2. You drive under the influence of alcohol or drugs.
3. You drive on restricted roads.
4. The vehicle is immersed in water or damaged by saltwater.
5. Overhead or underbody damage.
Wicked Campers accepts no liability or responsibility for damage to or loss of personal belongings left in the van.
Night time driving
Night time driving is not advisable on the highways - and is strictly forbidden in the outback, due to the high number of kangaroos and people falling asleep while driving.
Do not swerve for animals
If an animal runs out in front of you, apply the brakes, but do not swerve.If you hit the animal you may sustain damage. If you swerve, you will roll and definitely cause damage. You may even sustain serious personal injury.
Wicked Campers Privacy Policy:
Privacy Policy:
Wicked Campers is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Wicked Campers Web site and governs data collection and usage. By using the Wicked Campers website, you consent to the data practices described in this statement.
Collection of your Personal Information
Wicked Campers collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Wicked Campers also collects anonymous demographic information, which is not unique to you, such as your post/zip code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Wicked Campers. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Wicked Campers for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Wicked Campers Web site.
Wicked Campers encourages you to review the privacy statements of Web sites you choose to link to from Wicked Campers so that you can understand how those Web sites collect, use and share your information. Wicked Campers is not responsible for the privacy statements or other content on Web sites outside of the Wicked Campers and Wicked Campers family of Web sites.
Use of your Personal Information
Wicked Campers collects and uses your personal information to operate the Wicked Campers Web site and deliver the services you have requested. Wicked Campers also uses your personally identifiable information to inform you of other products or services available from Wicked Campers and its affiliates. Wicked Campers may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Wicked Campers does not sell, rent or lease its customer lists to third parties. Wicked Campers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Wicked Campers may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Wicked Campers, and they are required to maintain the confidentiality of your information.
Wicked Campers does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Wicked Campers keeps track of the Web sites and pages our customers visit within Wicked Campers, in order to determine what Wicked Campers services are the most popular. This data is used to deliver customized content and advertising within Wicked Campers to customers whose behavior indicates that they are interested in a particular subject area.
Wicked Campers Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wicked Campers or the site; (b) protect and defend the rights or property of Wicked Campers; and, (c) act under exigent circumstances to protect the personal safety of users of Wicked Campers, or the public.
Use of Cookies (mmm... cookies.)
The Wicked Campers Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Wicked Campers pages, or register with Wicked Campers site or services, a cookie helps Wicked Campers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Wicked Campers Web site, the information you previously provided can be retrieved, so you can easily use the Wicked Campers features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Wicked Campers services or Web sites you visit.
Security of your Personal Information
Wicked Campers secures your personal information from unauthorized access, use or disclosure. Wicked Campers secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Wicked Campers will occasionally update this Statement of Privacy to reflect company and customer feedback. Wicked Campers encourages you to periodically review this Statement to be informed of how Wicked Campers is protecting your information.
Contact Information
Wicked Campers welcomes your comments regarding this Statement of Privacy. If you believe that Wicked Campers has not adhered to this Statement, please contact Wicked Campers. We will use commercially reasonable efforts to promptly determine and remedy the problem.
